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Alastin Skincare logo

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Orders

Expedited orders must be placed by 9AM EST to ship the same day.

Can I make changes or cancel my online order?

You will have the opportunity to make any adjustments within 30 minutes following order placement on the confirmation webpage.  You will also be sent an Order Confirmation email that will provide you with a link to make any adjustments within 30 minu

How can I update or change an address after placing an order?

You will have the opportunity to make any adjustments within 30 minutes following order placement on the confirmation webpage.  You will also be sent an Order Confirmation email that will provide you with a link to make any adjustments within 30 minu

What should I do if my package is lost or not received?

If your package is marked as delivered but has not been received, be sure to check any possible delivery locations such as lockers or storage areas. Neighbors' mailboxes and different entrances like the back door should also be inspected. If the pack

Do you accept returns?

Products are sold on a guaranteed sale basis in accordance with the following policy:. Products Eligible for ReturnAlastin Skincare will issue authorization for return of skin care products to consumers that meet the following criteria:. If Alastin d

What if I have a product complaint or reaction?

If you purchased the product from an authorized ALASTIN Skincare provider, please contact them immediately to report your complaint or product reaction. If you purchased the product from our website, please visit our Return Portal or contact ALASTIN

What is the policy for returning a product for a refund?

If you are unsatisfied with any of our products, you can return them within a certain timeframe from the purchase date. To initiate a return, please use our Return Portal, following the instructions provided. Remember that all promotional items recei

Do you offer any discounts?

Although we do not offer any discounts on our products, we do run frequent promotions.  Please be sure to go to our website and sign up for our A-List to receive these promotional offers.