Alastin Skincare

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-family: proxima-nova; font-size: 15px; color: rgb(77, 77, 77); line-height: 1.7; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you purchased the product from an authorized ALASTIN Skincare provider, please contact them immediately to report your complaint or product reaction.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-family: proxima-nova; font-size: 15px; color: rgb(77, 77, 77); line-height: 1.7; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you purchased the product from our website, please visit our&#xA0;<a class="fr-strong" href="https://returns.alastin.com/#/" rel="noopener noreferrer" target="_blank">Return Portal</a> or&#xA0;contact ALASTIN Customer Service at 844-858-7546&#xA0;to initiate your return/exchange. &#xA0;Please have the following information available:&#xA0;<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-family: proxima-nova; font-size: 15px; color: rgb(77, 77, 77); line-height: 1.7; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please provide the following information: Name and contact information Product and lot number (location) Description of complaint Description of reaction

If you purchased the product from an authorized ALASTIN Skincare provider, please contact them immediately to report your complaint or product reaction. If you purchased the product from our website, please visit our Return Portal or contact ALASTIN

What if I have a product complaint or reaction?

Orders

Corporate Office Location, Hours of Customer Support, Contact Information

Where can I purchase ALASTIN Skincare Products?

I couldn't locate a physician in my area, how can I order ALASTIN Skincare products or find out which products are right for me?

ALASTIN Skincare® is Part of the Galderma Family, Giving You Access to ASPIRE Reward Benefits.**

Do ALASTIN Skincare products have expiration dates?

Can I redeem Alle points on Alastin.com

General

Do you ship outside the USA?

Do you ship to USA Government bases or territories?

Shipping

FAQ's

Can I make changes or cancel my online order?

How can I update or change an address after placing an order?

What should I do if my package is lost or not received?

Do you accept returns?

What is the policy for returning a product for a refund?

Do you offer any discounts?

What are the benefits of Auto-Replenishment?

How do I join Auto-Replenishment?

What will happen after I join Auto-Replenishment?

How do I make changes to my Auto-Replenishment order?

How do I make changes to my Auto-Replenishment account information?

What if my Auto-Replenishment order is placed during a site-wide offer?

What if I give the wrong shipping address or I'm not going to be where my subscription is normally shipped?

What if I have a product complaint or reaction?Updated 3 months ago