Alastin Skincare

No. We only ship to the 50 United States of America, District of Columbia, and Puerto Rico.

Do you ship outside the US?

Although we do not offer any discounts on our products, we do run frequent promotions. Please be sure to sign up for our A-List at www.alastin.com to receive these promotional offers.

Do you offer any discounts?

Please refer to our Return Policy for information on returns.  Please visit our Return Portal if you need to start a return.

Do you accept returns?

If you purchased the product from an authorized ALASTIN Skincare provider, please contact them immediately to report your complaint or product reaction.

If you purchased the product from our website, please contact ALASTIN Customer Support at (844) 858-7546.  Please be prepared to provide the following information:

Name and contact information
Product and lot number
Description of complaint
Description of reaction

You can also initiate the return process in our Return Portal.

What if I have a product complaint or reaction?

PLEASE allow for 2 business days for processing.  Orders placed after 9am EST on Friday, will be processed the following week.  Once your order has shipped, you will receive a shipping confirmation that will include a tracking #.  Please allow anywhere from 1-5 business days to recieve via FedEx Ground service.

How long will it take to receive my order?

PLEASE allow for 2 business days for processing.  Orders placed after 9am EST on Friday, will be processed the following week.

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