How do I make changes to my Auto-Replenishment order?Updated 8 months ago

You can change your Subscription Service next order date, skip an order, change your selected frequency, or cancel a Subscription order by visiting the Subscription section in your account on Alastin.com. Please allow up to 24 hours for modifications or cancellations to be processed.

Change an Order Date or Skip a Delivery: To change or skip a Subscription order date, please visit the Upcoming Order section within your account and click "Next Order Date". This will open a calendar where you can update your next order date or skip the entire order. You can also scroll to the bottom of the Upcoming Order page and click "Skip this order" to skip your order.

Change shipment frequency: To modify the delivery frequency for a Subscription item, please visit the Subscription section within your account and click on your current subscription. The order frequency is displayed under each subscription item. To change the delivery frequency for an individual subscription item, simply click order frequency under the item you would like to modify and select your next desired frequency from the dropdown menu.

Cancel Subscription item: To cancel a Subscription item, please visit the Subscription section within your account and click the “Cancel Subscription” link underneath the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason and clicked the Stop Subscription button, your subscription will be cancelled and no future orders will be placed. Please allow up to 24 hours for any modifications or cancellations to be processed.